Privacy Policy

Novert Group Pte. Ltd. respects your privacy. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal data when you visit our website, purchase our programs, join our mailing list, submit forms, or use our services.

1. What we collect

We may collect personal data including:

Your name
Email address
Phone number, if provided
Billing information
Transaction data
Account login details
Course progress and assessment submissions
Customer support messages
Website usage data, device data, and analytics
Marketing preferences
Any other information you voluntarily provide to us

2. How we collect it

We may collect personal data when you:

Browse our website
Submit a contact form
Join a waitlist or mailing list
Purchase a course or digital product
Create an account
Complete assessments, questionnaires, or reflections
Communicate with us by email or through platforms we use

3. How we use it

We may use your personal data to:

Provide access to courses and digital products
Process payments and issue receipts
Communicate with you about your purchase or account
Provide learner support
Deliver certificates or completion records where applicable
Improve our website, programs, and user experience
Send marketing emails where permitted by law or with your consent
Protect our systems, rights, users, and business operations
Comply with legal obligations

4. Third party service providers

We use third party service providers to operate parts of our business, including website hosting, course delivery, checkout, email communications, forms, analytics, payment processing, and customer support.

These providers may process personal data on our behalf or as part of the services they provide to us. They may include Kajabi for website hosting, course delivery, forms, email communications, and customer account management, and Stripe for payment processing and related transaction services.

5. International access and transfers

Because we sell worldwide and use online platforms and service providers, your personal data may be processed, transferred, or stored in countries outside your country of residence.

By using our website or services, you acknowledge that international transfers of personal data may occur, subject to applicable law.

6. Data security

We take reasonable steps to protect personal data from unauthorised access, loss, misuse, or disclosure. However, no online system is completely secure, and we cannot guarantee absolute security.

7. Retention

We retain personal data only for as long as reasonably necessary for business, legal, operational, and compliance purposes.

8. Your choices and rights

You may unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.

Subject to applicable law, you may request access to, correction of, deletion of, or restriction of the personal data we hold about you. You may also object to certain processing or request that we provide your data in a portable format where required by law.

We will respond to privacy related requests in accordance with applicable law.

9. Children

Certain programs may be intended for children or teenagers, but purchases must be made by a parent, guardian, or authorised adult unless otherwise expressly stated.

We do not knowingly collect personal data directly from children in a manner that breaches applicable law.

10. Cookies and analytics

We may use cookies, pixels, tags, analytics tools, and similar technologies to operate our website, understand website traffic, improve performance, measure marketing effectiveness, and support user experience.

These technologies may include essential website cookies, analytics cookies, and advertising or retargeting tools used by us or by third party platforms connected to our website and services.

You can control cookies through your browser settings and, where available, through any cookie consent tools displayed on our website.

11. Updates to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website.

12. Contact

For privacy enquiries, requests, or complaints, contact us at: groundteam@novertgroup.com